Wellness Center for Older Adults
Joy Hinkelman
Executive Director
Heather Molsbee, MAT, MSW
Operations and Development Manager
Joy Hinkelman is the Executive Director of the Wellness Center for Older Adults (WCOA), a nonprofit organization dedicated to empowering older adults and caregivers to live with dignity, independence, and well-being. Since stepping into the role in 2018, Joy has led the organization through a period of remarkable growth, strategic expansion, and innovative program development designed to meet the evolving needs of the aging population.
With more than 25 years of nonprofit leadership experience, Joy is recognized for her compassionate, mission-driven leadership and her commitment to building collaborative systems of care that support vulnerable populations. Her leadership philosophy emphasizes community engagement, data-informed decision-making, and a deep personal commitment to ensuring older adults are seen, heard, and valued.
Joy is a graduate of Leadership Plano Class 39 and served on the Leadership Plano Advisory Board from 2023–2026. In recognition of her civic leadership and community impact, she was honored as a Plano Profile Woman of Inspiration, Class of 2025. An active member of the Plano West Rotary Club, Joy served as Club President from 2022–2023 and currently serves as an Assistant Governor for Rotary District 5810.
She holds a degree in Organizational Development with a concentration in Nonprofit Management, along with professional certifications in Nonprofit Management, Marketing, and Development. Throughout her career, Joy has championed programs and initiatives that prioritize dignity, equity, and access for all.
Joy and her husband, Gary, a retired U.S. Air Force Master Sergeant, are proud parents of three adult children: Samantha, Spenser, and Jonathan. Her greatest joy is spending time with her grandchildren. Outside of work, Joy enjoys quilting, crocheting, and making memories with her family.
Heather Molsbee is a North Texas native whose passion for helping others is reflected in her 20 years of working with vulnerable populations. During her final two years at Austin College, working with abused youth led Heather away from the teaching field her Masters in Teaching supported, and her life was forever changed.
An additional 14 years working with the unhoused at a partner agency provided Heather opportunities to expand her knowledge and expertise in leadership, program development, grant funding, and strategic planning. It also provided a platform and experience to inform the Masters in Social Work she obtained in 2019. Over the years, Heather's various roles have led to a vast network of resources and community connections which feed her desire to drive impactful change for vulnerable populations from a larger community perspective.
Heather serves on the Collin County Homeless Coalition Board and is the President of the McKinney Homeless Coalition. With the aging population constituting the largest growing group within the unhoused, being at the Wellness Center allows Heather to be at the heart of greatest need. Joining the Wellness Center during their strategic planning affords Heather the opportunity to do her favorite thing--put the pieces together to create the bigger picture!
For 14 years Heather has enjoyed life with her beau Josh by her side. Their household is full--with (currently) three dogs, a cat, two snakes, and Heather's youngest sister along with two nieces. When she's not working, Heather can often be found at her local coffee spot or up to shenanigans with family.
Nora Gravois, LCSW
Counselor
Lee Stark, MA, LBSW
Social Worker
Lee Stark is a Texas Licensed Social Worker and is also a HI-CAP certified Benefits Counselor. Mr. Stark has a master’s degree in clinical psychology and has worked with older adults for over 30 years in a variety of settings. He has worked at the Wellness Center for Older Adults since 2008.
His professional passions include helping seniors to overcome housing cost burdens, and educating the community on issues related to housing, benefits, and other community opportunities. His personal hobbies include reading science fiction and historical biographies, camping and fossil collecting.
Lee was awarded the 2018 Prism Award given by the Mental Health America of Greater Dallas for his long-time service to seniors in our community.
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Michelle Owen
Program and Operations Coordinator
One of Michelle’s interests has always been the geriatric field. She used to volunteer at several nursing homes doing crafts or manicures for the residents. Michelle has been with the Wellness Center for Older Adults for 8 years and her position is now the Program Coordinator for the Project Independence as well as general Office Manager. Michelle comes from a graphic design (art) background and career that has morphed over the years into other specialties and talents.
Michelle loves the mission of the Wellness Center, her coworkers, and the clients she gets to see regularly.
Michelle also participates with the McKinney Chamber of Commerce as the Senior Services Alliance having served as Marketing Committee Chair, Chair, and Past Chair. One of her community service activities includes helping at the Overnight Warming Stations during the winter months. Her personal passions include rescuing dogs (has rescued 17 dogs since 2016), raising monarch butterflies and gardening. Michelle used to own a custom cake bakery and still does that as a side business that helps her afford the dog rescue efforts.
Nora Gravois is a Licensed Clinical Social Worker in the State of Texas, License #15214, and a certified Dementia Care Practitioner. She has practiced in clinical and non-clinical settings since 1987, working with individuals and families to provide support during birth to end of life needs. Nora spent her first 15 years providing support in therapeutic foster care and adoption; however, she has spent the last 24 years supporting patients and families in Hospice, Home Health, Intensive Outpatient Psychotherapy for older adults, Grief Counseling, Memory Care, Dementia Care Navigation, and Hospital Case-Management. Nora’s passion is to provide therapeutic and navigation supports including individual and group counseling, community education, and resource, information, and referral support to families and caregivers. As a geriatric social worker with specialties in grief and loss, dementia care, and caregiver support, Nora is able to help senior adults and their families with case-management, counseling interventions, and navigation of needs and resources in the community, their home, and in facilities.
Nora has been married to Mike since 1988, they enjoy life with their children and grandchildren, church family, and community relationships. She enjoys meeting people, traveling, reading, gardening, and working & playing outdoors; her favorite moments are spent laughing with friends. Nora and her husband have shared a passion for serving others in the community, and in church ministry since 1996. She has enjoyed
supporting seniors and caregivers at the Wellness Center for Older Adults since 2021.
NPI: 170074901
Audrey Werner, B.S.N, RN, M.A
Nurse Manager
Audrey Werner RN, B.S.N., M.A. is a nurse with 40 years nursing experience (including Emergency Room and Public Health Nursing). Audrey received her RN Diploma from Mercy School of Nursing in Detroit, MI, her B.S.N from the University of Michigan (awarded Sigma Theta Tau), and her M.A. from Masters International University of Divinity.
Audrey was certified in HIV Counseling from the Michigan Department of Health and Human Services, and she was certified in STD Testing and Counseling from the CDC. Audrey is currently a part-time Professor and Dean of Life Issues at Masters International University of Divinity and is an international speaker whose audiences include members of Parliament in Uganda and the UK. Audrey is an author and her works include an amicus brief submitted to the U.S. Supreme Court.
Health Education has been Audrey’s passion throughout her nursing career, and she has had some amazing opportunities to educate leaders all over the world. Audrey has been married for over 40 years, has 4 children, 1 daughter in law, and 3 grandchildren.
Cindy Manley, B.S.N, RN
Nurse
Maggie Carabbio, LPC
Counselor
Maggie Carabbio has dedicated her career to helping others feel truly heard, supported, and understood. She recognizes the unique emotional, physical, and mental demands that come with caring for others and is passionate about providing a space where caregivers can pause, reflect, and share their experiences without guilt or judgment. Through empathy and compassion, Maggie helps caregivers process stress, navigate complex emotions, and reconnect with their own needs and sense of identity. Her goal is to ensure that every caregiver feels validated, supported, and equipped with tools to care for both their loved ones and themselves.
A licensed professional counselor in the state of Texas, Maggie earned her Master of Science degree in Community Counseling, graduating with honors, from Texas Woman’s University, and her Bachelor of Arts degree in Psychology, graduating cum laude, from The University of Texas at Dallas. Since 2007, she has worked in outpatient clinical settings, supporting individuals experiencing mental health challenges through roles including case management, intake, and counseling. Her early experiences in senior living communities sparked a lasting passion for working with older adults, and she is honored to serve seniors and their caregivers through her work at the Wellness Center for Older Adults.
Cynthia Manley, B.S.N, RN is a nurse with 50 years experience in orthopedics, gerontology and worker's compensation. She is a mom to four adult children, mother-in-law to three, grandmother to five (4 boys and 1girl)with another granddaughter on the way. In addition to the large family and her own dog, she has 6 grand dogs and a cat that she loves to spend time with!
Cindy has come out of retirement to join our team as a volunteer nurse at the Wellness Center for Older Adults.
Susan Holler, B.S.N, RN
Nurse
Sharon Holler, B.S.N, RN has been a nurse for 54 years. During this extensive career, she courageously served as an Army Nurse during Vietnam and has retired twice. Luckily for the Wellness Center, Susan's calling to serve others reignited and brought her to us.
She and her husband of 52 years have called Richardson home for 38 of those years. Susan's two daughters have blessed her with seven (7) grandchildren. When she does have time beyond serving older adults with compassion and corralling grandchildren, Susan enjoys knitting, puzzles, and seeing the world!
Tina , B.S.N, RN
Nurse
Tina Knouse, B.S.N., RN has been an acute care nurse for 45 years. She has also been an acupuncturist for 20 years. During COVID, Tina realized it was time to retire and enjoy life for a bit. As with most of the WCOA medical team, Tina missed people and detested the boredom she felt. Luckily for WCOA, she chose us when coming out of retirement.
As a native Texan, Tina calls Dallas home. Her life as Nana is best seen with her 24yo granddaughter who knows that helping out with chores at Nana's is the best side gig for spending money.